She Is Not the Person She Is Before She Walks In
Record crowds filled the MCG while malls fill with people who will not buy. Same instinct, opposite outcomes, and small retailers are the ones paying for it.
To survive as a retailer, the only thing you need to do is… / ABC Far North
I’ve been bombarded with client and media requests in the last few weeks all asking about the Future of Australian Retail and what might happen in a post-Amazon world. First advice, take a deep breath and calm down. Second, think back to the hysteria of 2008 / 2009 when online shopping first hit Australia and […]
Retail spending changes as we increasingly value the social experience / The New Daily
on the eve of my heading off overseas to deliver a Future of Retail keynote to one of the world’s largest FMCG brands, David Ross of the New Daily and I caught up to have a look at Australia’s retail scene past, present and future… It’s not news to anyone that Australians love to shop […]
Online and physical #retailers have finally kissed and made up / Hong Kong Radio 3, ABC Far North, Austereo
HK3’s Phil Whelan’s comment “everything old is new again” strikes a chord as we catch up for our weekly on air chat, this week to explore why online retail giants like Amazon are experimenting with opening physical bricks and mortar store and it all comes down to maturity and you can’t keep a good topic […]
#Bunnings going smaller to get bigger / The New Daily
We’re all familiar with the sight of a giant green Bunnings warehouse – a sausage sizzle out the front and a car park teeming with would-be tradies. But following the demise of its major competitor, Woolworths-owned Masters, Australia’s largest hardware operator is increasing its dominance by rolling out a growing number of smaller format stores. The […]
E-tailing chat apps may be buzz, future / Times of India
reprinted from The Times of India Technology Section, Aparna Desikan & Ranjani Ayyar, TNN | Jan 30, 2016 CHENNAI: Connect with a homemaker 500 miles away to buy a customised brocade potli bag through a chat app or order your favourite grande latte with skimmed milk from Starbucks by simply typing ‘coffee’. Conversational commerce’ – […]
