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Before Branding, Retail Was Personal. AI Is Taking Us Back.
April 27, 2026

Before Branding, Retail Was Personal. AI Is Taking Us Back.

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Before branding, retail was personal. Now AI is making it possible again at scale. Morris Misel explores how personalised retail, agentic AI and changing customer expectations are reshaping strategy, leadership and the future of retail.

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The Future of Retail Is Not Shopping. It’s Authorisation.
April 22, 2026

The Future of Retail Is Not Shopping. It’s Authorisation.

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Retail is no longer about giving customers more choice. It’s about earning the right to decide on their behalf. Morris Misel explores the shift to authorisation, AI-driven retail, and what it means for leaders navigating the future of customer experience.

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